Returns & Refunds

What do you want to know?

What are the return conditions?

For more information, please visit our dedicated 'Returns' page.

If you want further assistance or have any additional queries, please contact our customer service team. You can reach them via the 'Contact Us' section.

How can I return my product(s)?

You can arrange your return on our 'Returns' page. For more information, please see our dedicated page.

Can I return an item if I no longer want it?

We want all of our customers to be 100% delighted with their purchases. If you are dissatisfied with your purchase, you may return it to us within 30 days. All we ask is that the product be intact, unopened, and with the tags still attached.

Personalised items cannot be returned. For further information, please see our 'Returns' page.

What happens when my item is returned?

As soon as we receive your return, we will review it and notify you of the following steps. You will receive an e-mail informing you of any decisions. 

When will I receive my refund after returning my order?

After checking and accepting your return request, your refund should be credited to your account within five business days.

If you haven't received your refund, and it's been 10 working days since our e-mail, please contact our customer service team through the "Contact Us" section.