Ordering

Ordering from us is simple. Log in to your account to start browsing our range.

Once you have found the product you want, click on 'Add to Cart'. You can continue shopping or click on your cart if you have everything you need; you will then have the option to proceed to checkout.

If you have saved addresses in your account, these will automatically appear at checkout, making it easier and quicker to process your order. Otherwise, you'll need to enter the details manually.

Please double-check that the information provided is correct before placing your order. We will send you an email as soon as your order is dispatched.

Yes, click on the 'My Cart' icon at the top of the web page, and you will be able to see the item(s) you have already added to your cart.

Use the + button to stock up on your favourite items, or the - button if you've selected too many. If you wish to remove an item, click on the bin.

Yes, the delivery address can be entered during the checkout process. By default, your order will be sent to any registered address, but you can change it by clicking the 'Add a new address' button. You may differentiate between the delivery and billing addresses.

We will send you an email as soon as your order is sent. You will receive a link to follow the status of an order or its delivery.

Unfortunately, due to the pace of order processing, it is not possible to cancel an order that has been placed. However, you can reach our customer service through the 'Contact Us' section.

You can refer to our Return Policy to help you return your order to us.

Once you've placed your order, we can no longer modify it.

However, you can contact our customer service in the ‘Contact us’ section.

We sincerely apologise for this problem; we strive to give the greatest quality items to all of our customers.

To allow us to investigate the problem, please contact our customer service and provide further information in the 'Contact Us' section.

To speed up the process, please find the information below before contacting us. Don't worry if you can't; we will help you once you contact us.

• Order number
• Product name.
• Details about the defect
• Supporting images of the defect, if any.

We will give you an email once we've looked into the issue and decided what to do next.

We are sincerely sorry to hear that. Mistakes can happen, but don't worry, we can help you. 

Please get in touch with our Customer Service via the 'Contact Us' section and provide the following information:

• Order number
• Item received
• Item ordered

We will give you an email once we've looked into the issue and decided what to do next.

We are proud of our products, and we are sorry to learn that you received your purchase damaged.

This can happen, but don't worry, we can help. Please send us a message via the 'Contact Us' section.

Do not discard the item; we may request images of the damage so that we may take the appropriate precautions to avoid this from happening again.

Once we've investigated what happened, we will send you an email with our next steps.

We sometimes ship products individually to ensure that delayed items do not disrupt the rest of the order.

It's possible that the missing item was shipped separately.

Your shipping confirmation email will list the items that have been dispatched. If the missing item is not shown, you will have to wait longer for delivery.

If the item has been shipped, please notify our customer service through the 'Contact Us' section, and they will gladly assist you.